-To communicate effectively with all customers, to ensure their requirements are fully understood , provide the customer with the appropriate product/resolution while ensuring that loyal customer base is actively built on.
-Achieve department performance targets as set out by the department manager and Team Leader? for example Calls per day, Average Handling time, Quality, Sales, Lost Call percentage.
-Ensure that the companies systems and research tools are used effectively in order to identify the appropriate product for the customer and/or decide if a financial adjustment or refund should be awarded.
-Contribute to the achievement of team targets by active participation in team briefs and 121 meetings.
-Effectively communicate with customers regarding resolution of queries and complaints to educate the customer and ensure customer service levels are maintained and exceeded
-Communicate to Team Leader all relevant feedback particularly in the areas of pricing, products and services to facilitate on going improvements in Companies service and continuous improvements of the department.
-Utilise all available tools including sales script, call companion guide, job manual and Employee Development Programme to promote self-development.
-Assist in on the job training of new team members.
-Any other duties assigned by the Team Leader.
-Be fully conversant with Companies Vision Mission and Values and seek to fulfil them in daily work
SPECIFICATIONS:
Highly customer service oriented
Excellent telephone manner
Strong Sales Skills
Excellent problem solving skills
Highly organised with the ability to prioritise.
Excellent Communications skills ? Written & Spoken
Fluency in appropriate market?s language.
Good command of English.To ensure ?sales through service? and ?customer retention? on all in coming Reservation and Customer Service calls in line with companies quality standards, guidelines and procedures.
-To communicate effectively with all customers, to ensure their requirements are fully understood , provide the customer with the appropriate product/resolution while ensuring that loyal customer base is actively built on.
-Achieve department performance targets as set out by the department manager and Team Leader? for example Calls per day, Average Handling time, Quality, Sales, Lost Call percentage.
-Ensure that the companies systems and research tools are used effectively in order to identify the appropriate product for the customer and/or decide if a financial adjustment or refund should be awarded.
-Contribute to the achievement of team targets by active participation in team briefs and 121 meetings.
-Effectively communicate with customers regarding resolution of queries and complaints to educate the customer and ensure customer service levels are maintained and exceeded
-Communicate to Team Leader all relevant feedback particularly in the areas of pricing, products and services to facilitate on going improvements in Companies service and continuous improvements of the department.
-Utilise all available tools including sales script, call companion guide, job manual and Employee Development Programme to promote self-development.
-Assist in on the job training of new team members.
-Any other duties assigned by the Team Leader.
-Be fully conversant with Companies Vision Mission and Values and seek to fulfil them in daily work
SPECIFICATIONS:
Highly customer service oriented
Excellent telephone manner
Strong Sales Skills
Excellent problem solving skills
Highly organised with the ability to prioritise.
Excellent Communications skills ? Written & Spoken
Fluency in appropriate market?s language.
Good command of English.
We need : Dutch (Fluent)
We need : English (Very Good)
Type: Permanent
Payment: 23460
Category: Customer Service
